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Episode 115: Customer Appreciation

Episode 115: Customer Appreciation

I know you really love your customers but do they know? Too often we are so concerned with the day to day activities of running a dog daycare business that we neglect to continually show our existing customers just how much we appreciate them. In this episode,...
Episode 114: Staff Appreciation

Episode 114: Staff Appreciation

Just about every single dog daycare business owner struggles with staffing issues. It’s always the number one complaint, and yes, dealing with staff is challenging, stressful and exhausting. However, your staff is the backbone of your business, whom without, you...
Episode 86: Increasing Client Retention

Episode 86: Increasing Client Retention

Everyone is alway so focused on getting new people interested in your business that sometimes we forget to take care of our existing customers. Yes, bringing in new leads is important, however if you do an amazing job with the customers you already have, they will...