Podcast
Episode 78: Rescuing Lost Customers
What do you do when you haven't seen a regular customer in a while? Do we just assume that they no longer need you or that they founds someplace else to go? No way. They might not be lost forever - they just might need a little help finding their way back. And...
Episode 77: Choosing Quality
In every market there are low end service offering and their are high end businesses. There is an audience for every kind of business so it's up to you to decide what kind you want to create, the kind of service you want to provide and how you want to serve. In...
Episode 76: Creating a Better Company Culture
Staffing continues to be one the biggest issue in the dog daycare industry. Everyone seems to be focused on where to find good people, how to interview and the quality of the candidate pool. All that is important but also meaningless if you're not taking good care of...
Episode 75: How To Only Work With Awesome Clients (and Eliminate Pain-In-The-Butt Customers)
Wouldn’t it be great if you only had customers you loved? People who appreciated what you do, were amazingly loyal and made your job easy. Discover how you can create a business that attracts great clients and a system for attracting the best people, while repelling...
Episode 74: Creating Disney Magic In Your Business
You can learn so much about how to improve your own business by studying and following what other successful businesses do. One the biggest and most impressive businesses out there is Disney. I think we can all agree that no one quite does it like Disney. Today...
Episode 73: How to Keep Customers Longer
If you want to sustain your business over the long term you need continually bring in new customers, however it's even more important to make sure those customers stay with your for as long as possible. In this episode we'll discuss some ways you can increase...
Episode 72: Enrichment Based Daycare
I firmly believe that the dog daycare business model is changing. It's changing because we're learning more about how to take better care of dogs and the consumer is starting to want more for their dogs than just being loosely watched as they run around aimlessly all...
Episode 71: The Power of Networking (And How To Do It)
As entrepreneurs we're built to put our heads down, working to move our businesses forward. Although I do believe that if you are smart and are willing to put in the work, you can accomplish anything, it doesn't have to be that hard and we don't have to go it...
Episode 70: Using Events To Excite Customers
The way to create a loyal, engaged mass of customers is to make sure they are excited about bringing their dog to daycare on a regular basis. One way to do that is to do different things to keep people coming back and give the dogs more fun while they’re with...
Episode 69: Improving Communication Throughout Your Business
A lack of communication is probably one of the major caused for stress and problems in any dog daycare business. Good communication across your entire business, however, will help the dogs behave better, keep customers happy and greatly improve your staff morale and...
