Podcast
Episode 53: Making Your Business Go Viral
How cool would it be if both customers and non customers were so excited about what you are doing that they feel compelled to share it with everyone they know? That would mean that other people are talking about your business and there's a buzz about your...
Episode 52: Overworked and Overstressed: How To Help You Feel & Perform Better
With all the responsibilities and daily stresses, it's easy to feel burned out and exhausted, however you can't stay that way for too long. If you do, both your personal life and your business will ultimately suffer. But there is a way to run your own business, keep...
Episode 51: How To Create Raving Fans Out Of Your Customers
Satisfied customers will get you no where. To have a thriving business that beats the competition and is around for years to come, you need to turn your customers into raving fans. Raving fans are loyal to your business no matter what, buy more stuff from you and...
Episode 50: Making Training a Main Service with Daycare
I really believe that in the very near future all dog daycare businesses are going to have to incorporate training into their service offerings. Having a training program enables you to provide a much needed service to your customers, helps shape better behavior in...
Episode 49: Diagnosing Problems in Your Customer Machine
In this weeks episode Fern answers a question from a listener who's struggling to get dog daycare customers and wondering how to keep them for a longer period of time. The key is to figure out where the problem is in your sales process and then take action to improve...
Episode 48: Dealing with Problem Customers
Every business wants and needs customers. It's what brings in revenue and helps us to grow. Customers are the best, BUT they are also the worst. Nothing saps the fun out a business quicker than pain in the butt customers who cause you and your staff aggravation and...
Episode 47: 8 Common Mistakes Dog Daycares Make
We learn more from our mistakes than we do from our successes, but what's even better is that if we can learn from the mistakes of others, so that we don't have to make them at all. In this episode, I'll highlight 8 mistakes I see being made by dog daycares over...
Episode 46: Different Kinds of Marketing Available To You
Luckily for you there are so many different channels available to market your business. This is great because you've got a lot of options to grow your dog daycare business, however it's also overwhelming and more than a bit confusing. In today's episode we'll go over...
Episode 45: 8 Tips To Make Your Business Run Smoother
Having a business with plenty of clients is great, UNLESS it has you overworked, overstressed and overwhelmed. If you feel like you're stuck putting out fires all day and are constantly scrambling to balance too many things within your business, you need to listen...
Episode 44: Creating New Revenue Streams Within Daycare
There are two things I know to be true of the future of the dog daycare industry. One, that business owners need to get creative in finding new ways to bring in more money and two, that we need to figure out how to provide more value to the customers. If you do #2,...